Ferry

Daily payout on autopilot mode

Ferry, a leading payroll platform for the hospitality industry, was facing critical roadblocks that threatened its growth. Their existing system was struggling with a fragmented and insecure legacy codebase that created technical bottlenecks. This instability was costly, driving infrastructure expenses to an average of $7,000 per month.

Challenge

The impact on the UX was severe

High Issue Rate
Recurring product issues drove a 60% customer support contact rate, for reliability problems.
Low Satisfaction
The mobile app had a low average rating of 2.0 stars, indicating poor user satisfaction.
Scaling Limitations
Unstructured engineering processes caused delivery delays and constrained the platform’s ability to scale.
Solution

Deploying a dedicated, expert team

Ferry needed more than just developers; they needed a strategic partner capable of operational overhaul.

Type B stepped in with a Dedicated Team Model, ensuring seamless integration and acting as a true extension of Ferry’s resources. Type B deployed a cohesive squad of specialists to address every layer of the challenge, focusing on measurable results.

Fractional CTO
To provide strategic technical leadership and roadmap design.
Full Stack Developer
To modernize the core platform & build new features.
DevOps
To optimize the infrastructure and slash running costs.
Quality Assurance (QA)
To establish robust quality processes & eliminate product bugs.
Product Design
To revamp the user experience, including the launch of a new, innovative Mobile Application.
Go-To-Market Strategy
To ensure smooth project delivery and successful adoption.
Outcomes

The strategic partnership delivered transformative outcomes, setting a new benchmark for payroll innovation. The team scaled effectively, and the product achieved massive efficiency and growth.

📉 43% Reduction in Infrastructure Costs
Operating costs significantly decreased by switching to more efficient technologies and streamlining the architecture, freeing up resources for expansion.
⚡ 70% Faster Database Query Performance
Lightning-fast response times were the result of a multi-month system audit and overhaul, which enhanced thousands of users' overall platform experience.
💰 $16M+ Processed in One Month
The system was able to smoothly process over $16 million in tip payments, including $7 million in card purchases alone, thanks to a recently stable infrastructure.
📪 Customer Issues Dropped ~60% → 4%
Improved system dependability, combined with quick support processes, results in happy users & more time for teams to concentrate on expansion.
⭐ Mobile App Rating Jumped from 2 → 4.8
Ferry’s software ultimately demonstrated the true worth of the product by enhancing user experience, resolving UX bottlenecks, and boosting speed.
👥 User Base Growth: 23K → 40K
With a stable system and strong customer experience, Ferry is on track to reach 40,000+ active users by March 2025.
📈 Team Scalability: From 2 → 10 Experts
A strong product needs a strong team. This growth supported long-term scalability and faster iteration.
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