Are technical bottlenecks, high costs, or low customer satisfaction holding back your product's potential?
We provide dedicated, expert talent in every single way.
How did digital optimization and strategic engineering turn Ferry into a high-performance fintech product?
With millions of dollars passing through the system each month, users expect instantaneous transactions, no downtime, and a reliable experience.
Ferry, a leading payroll platform for the hospitality industry, was facing critical roadblocks that threatened its growth. Their existing system was struggling with a fragmented and insecure legacy codebase that created technical bottlenecks. This instability was costly, driving infrastructure expenses to an average of $7,000 per month.
Low Satisfaction:
The mobile app received a concerning rating of 2.0 stars.
High Issue Rate:
Frequent product issues resulted in a massive 60% customer support contact rate.
Scaling Limit:
Unstructured engineering processes delayed projects and restricted their ability to scale.
Ferry needed more than just developers; they needed a strategic partner capable of operational overhaul.
Type B stepped in with a Dedicated Team Model, ensuring seamless integration and acting as a true extension of Ferry’s resources.Type B deployed a cohesive squad of specialists to address every layer of the challenge, focusing on measurable results.
Fractional CTO - To provide strategic technical leadership and roadmap design.
Full Stack Development - To modernize the core platform and build new features like the Admin, Customer, and Tip Portals.
DevOps - To optimize the infrastructure and slash running costs.
Quality Assurance (QA) - To establish robust quality processes and eliminate product bugs.
Product Design - To revamp the user experience, including the launch of a new,innovative Mobile Application.
Go-To-Market (GTM) Strategy - To ensure smooth project delivery and successfuladoption.
The strategic partnership delivered transformative outcomes, setting a new benchmark for payroll innovation. The team scaled effectively, and the product achieved massive efficiency and growth.
📉 43% Reduction in Infrastructure Costs
Operating costs significantly decreased by switching to more efficient technologies and streamlining the architecture, freeing up resources for expansion.
⚡ 70% Faster Database Query Performance
Lightning-fast response times were the result of a multi-month system audit and overhaul, which enhanced thousands of users' overall platform experience.
💰 $16M+ Processed in One Month
The system was able to smoothly process over $16 million in tip payments, including $7 million in card purchases alone, thanks to a recently stable infrastructure.
📪 Customer Issue Rate Dropped from ~60% to 4%
Improved system dependability, combined with quick support processes, results in happy usersand more time for teams to concentrate on expansion rather than fighting fires.
⭐ Mobile App Rating Jumped from 2★ to 4.8★
Ferry's software ultimately demonstrated the true worth of the product by enhancing user experience UX, resolving bottlenecks, and boosting speed.
👥 Team Scalability: From 2 to 10 Experts
A strong product needs a strong team. The growth supported long-term scalability and faster iteration.
📈 User Base Growth: 23K → 40K
With a stable system and strong customer experience, Ferry is on track to reach 40,000+ active users by March 2025.
Are technical bottlenecks, high costs, or low customer satisfaction holding back your product's potential?
We provide dedicated, expert talent in every single way.
